Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $15. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 888.615.4700. We regret that we cannot ship to foreign countries.
Shipping to Hawaii and Alaska
Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $15.
- 48 States: charge varies based on location. Allow 5 business days for arrival
- Rush 48 States: add $15 . Allow 2 business days for arrival
- Alaska and Hawaii: add $15 . Allow 5 business days for arrival
- U.S. Territories*: add $15. Allow 10-15 business days for arrival
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
For rush delivery, add $15.00 per address
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the states of Kansas and Missouri.
To contact Customer Service from within the United States, please call 1.888.615.4700 5 days a week, 8:00 am — 5:00 pm (CST)
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm CST Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, or out of stock items.
Nell Hill's Online Return Policy
We are so pleased to have you as a friend and customer of Nell Hill's online! We just know you will love your new purchase and find lots of creative ways to use it in your home. (For great decorating tips and techniques, please visit our web site, www.nellhills.com).
We only carry the highest quality of merchandise at Nell Hill's online, so we are confident your order will meet or exceed your expectations. But if you want to return your order, here's what to do:
- We cannot accept returns on Mary Carol Artisan Paints or paint products.
- With the exception of Mary Carol Artisan Paints, Nell Hill's will accept merchandise returns for Standard Delivery items within 14 days of receipt of purchase and will issue a credit or refund at the time of return, but only with a valid receipt. (A valid receipt is an original sales receipt or packing slip.)
- Return of merchandise purchased through our web site will be accepted by mail or in person at any Nell Hill's store.
- Pending inspection, a credit or refund will be issued for the item value.
To return an item by mail:
- Enclose a copy of the packing slip.
- Repack product in original shipping materials.
- Insure the package.
- Mail it to the address on the shipping label found in this envelope.
If you do not have a packing slip or if you have received damaged or defective merchandise please call Customer Service at 888-615-4700. Thanks again for your order, and we hope you'll come visit us again soon at Nell Hill's Online.
When will my credit appear on my account?
Refunds are processed several times per week. Generally the refund will be returned to the original credit card used, by check, or by PayPal as applicable, and will appear on your card 1-2 days after the credit is processed.
Store credits are a helpful alternative and available upon request. A store credit can be used towards your next purchase.
When will my credit appear on my account?
Refunds are processed several times per week. Generally the refund will be returned to the original credit card used, by check, or by PayPal as applicable, and will appear on your card 1-2 days after the credit is processed.
Store credits are a helpful alternative and available upon request. A store credit can be used towards your next purchase.